Fixing 61.XX.XX Errors | HP PageWide Enterprise Printers | HP
Learn how to fix 61.XX.XX Errors on HP PageWide Enterprise Printers. Chapters: 00:00 Introduction 00:21 Navigate to printer's IP address or host name 00:56 Collect information from configuration and event log page 01:18 Power cycle the printer 01:54 Troubleshooting 61.00.00 error 02:37 Troubleshooting 61.00.04 or 61.00.05 errors 02:58 Troubleshooting 61.30.00 error More support options for your HP device are available at http://hp.com/support. Follow these steps to fix 61.XX.XX Errors on HP PageWide Enterprise Printers: - 61 error messages generally indicate a print engine, formatter, or firmware-related issue. - If the 61 error does not allow the system to print, use the Embedded Web Server, or EWS, to find the required troubleshooting information. - Identify the printer's IP address or host name from the printer control panel. - From a computer or device connected to the same network as the printer, open a web browser. - Enter the IP address or host name into the browser's address bar. - If entering the host name, make sure HTTP:// is entered before the host name. - If a message displays indicating that accessing the website might not be safe, select the option to continue to the website. - Accessing the EWS will not harm your computer. - Collect the following information with the printer connected to the network. - Configuration Page, Event Log Page, the eight-digit code from the event log description of the 61 error. - Always check the Control Panel Message Document, or CPMD, for the latest detailed information. - Perform these steps for any 61 error. - Power cycle the printer. - Press and hold the Power button for three seconds to power off the printer. - Then press the Power button to power on the printer. - If still reporting a 61 error, repeat this sequence. - If the error persists, turn the power off and remove and reseat all formatter connections. - At this point, if the 61 error is still present, collect the requested information and follow your support path. - There are different types of 61 errors. - Here is a guide to troubleshoot accordingly. - 61.00.00 Connection between formatter and engine lost. - Remove the back cover. - Check the LED light on the engine controller board. If this light is off, check the connection between the formatter and the ECB. - If after checking the connection the LED is still off, replace the power supply. - If tray three is installed, the connector on tray three might be damaged and causing damage to the power supply. - Make sure tray three is properly connected and aligned with the printer. - 61.00.04 and 61.00.05, Temperature is too low. - The printhead has detected a very cold temperature and is unable to operate until the temperature warms up. - The product may have been exposed to a cold environment and now needs additional time to adjust before it can operate normally. - 61.30.00, Scheduled maintenance complete. 61.30.01, Scheduled maintenance missed. - These 61 errors won't prevent the system from printing, but they will be recorded on the event log. Caution: Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty. Continue the Conversation: http://hp.care/SupportForums http://hp.care/FacebookSupport http://hp.care/TwitterSupport #HP #HPSupport #HPPrinterService SUBSCRIBE: www.youtube.com/HPSupport SHOP NOW: http://store.hp.com/us/en/ About HP: HP Inc. creates technology that makes life better for everyone everywhere – every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. Connect with HP: Visit HP WEBSITE: http://www.hp.com Like HP on FACEBOOK: https://www.facebook.com/HP Follow HP on TWITTER: https://twitter.com/HP Follow HP on INSTAGRAM: https://www.instagram.com/hp Follow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP. Fixing 61.XX.XX Errors | HP PageWide Enterprise Printers | HP
Learn how to fix 61.XX.XX Errors on HP PageWide Enterprise Printers. Chapters: 00:00 Introduction 00:21 Navigate to printer's IP address or host name 00:56 Collect information from configuration and event log page 01:18 Power cycle the printer 01:54 Troubleshooting 61.00.00 error 02:37 Troubleshooting 61.00.04 or 61.00.05 errors 02:58 Troubleshooting 61.30.00 error More support options for your HP device are available at http://hp.com/support. Follow these steps to fix 61.XX.XX Errors on HP PageWide Enterprise Printers: - 61 error messages generally indicate a print engine, formatter, or firmware-related issue. - If the 61 error does not allow the system to print, use the Embedded Web Server, or EWS, to find the required troubleshooting information. - Identify the printer's IP address or host name from the printer control panel. - From a computer or device connected to the same network as the printer, open a web browser. - Enter the IP address or host name into the browser's address bar. - If entering the host name, make sure HTTP:// is entered before the host name. - If a message displays indicating that accessing the website might not be safe, select the option to continue to the website. - Accessing the EWS will not harm your computer. - Collect the following information with the printer connected to the network. - Configuration Page, Event Log Page, the eight-digit code from the event log description of the 61 error. - Always check the Control Panel Message Document, or CPMD, for the latest detailed information. - Perform these steps for any 61 error. - Power cycle the printer. - Press and hold the Power button for three seconds to power off the printer. - Then press the Power button to power on the printer. - If still reporting a 61 error, repeat this sequence. - If the error persists, turn the power off and remove and reseat all formatter connections. - At this point, if the 61 error is still present, collect the requested information and follow your support path. - There are different types of 61 errors. - Here is a guide to troubleshoot accordingly. - 61.00.00 Connection between formatter and engine lost. - Remove the back cover. - Check the LED light on the engine controller board. If this light is off, check the connection between the formatter and the ECB. - If after checking the connection the LED is still off, replace the power supply. - If tray three is installed, the connector on tray three might be damaged and causing damage to the power supply. - Make sure tray three is properly connected and aligned with the printer. - 61.00.04 and 61.00.05, Temperature is too low. - The printhead has detected a very cold temperature and is unable to operate until the temperature warms up. - The product may have been exposed to a cold environment and now needs additional time to adjust before it can operate normally. - 61.30.00, Scheduled maintenance complete. 61.30.01, Scheduled maintenance missed. - These 61 errors won't prevent the system from printing, but they will be recorded on the event log. Caution: Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty. Continue the Conversation: http://hp.care/SupportForums http://hp.care/FacebookSupport http://hp.care/TwitterSupport #HP #HPSupport #HPPrinterService SUBSCRIBE: www.youtube.com/HPSupport SHOP NOW: http://store.hp.com/us/en/ About HP: HP Inc. creates technology that makes life better for everyone everywhere – every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. Connect with HP: Visit HP WEBSITE: http://www.hp.com Like HP on FACEBOOK: https://www.facebook.com/HP Follow HP on TWITTER: https://twitter.com/HP Follow HP on INSTAGRAM: https://www.instagram.com/hp Follow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP. Fixing 61.XX.XX Errors | HP PageWide Enterprise Printers | HP