OET Speaking: Managing a Complaint
A nurse speaks with an angry relative who is upset about the long delay in operating time for her father. Demonstrates communication skills: empathising, managing difficult conversations, persuading. From OET Speaking for Nurses Book 1. Transcript in book.
A nurse speaks with an angry relative who is upset about the long delay in operating time for her father. Demonstrates communication skills: empathising, managing difficult conversations, persuading. From OET Speaking for Nurses Book 1. Transcript in book.