How to Send Message Template After 24 Hours for WhatsApp Channel in Multichannel CS Chat?
After the 24 Hours Message Template status becomes Approved, you can use it to follow up chat from WhatsApp channels that have exceeded 24 hours. Here are the steps to follow up chat. 1. Select a chat from the WhatsApp channel that has exceeded 24 hours, 2. Reply to the chat, Send Message Template button will automatically appear, 3. Click the Send Message Template button, then the 24 Hours Message Template that has been created is automatically sent to the customer. Wait until the customer calls you back.
After the 24 Hours Message Template status becomes Approved, you can use it to follow up chat from WhatsApp channels that have exceeded 24 hours. Here are the steps to follow up chat. 1. Select a chat from the WhatsApp channel that has exceeded 24 hours, 2. Reply to the chat, Send Message Template button will automatically appear, 3. Click the Send Message Template button, then the 24 Hours Message Template that has been created is automatically sent to the customer. Wait until the customer calls you back.