In Conversation: Dr Robert Dew and Cyrus Allen on their new book, Lean CX

Dr Robert Dew and Cyrus Allen in conversation on their newest book, Lean CX. They discuss: Why Lean CX and why now? Can you explain ‘cut through’ to us? Why is Lean CX important for executives to understand? What’s the difference between Lean UX and Lean CX? Learn more about Lean CX: https://www.capfeather.global/capfeather-edition/lean-cx-foreword Sign up for Lean CX training: https://cx.institute/lean-cx